Date Posted: 27 Sep 2017
Employer Ref: BBBH4927_150391189916082
  • HKD168000 - HKD200000 Per Annum
  • Entry Level
  • Banking

Customer Services Officer (Phone banking center)

*Customer service role

*Attractive salary package

About the company
Our client is a well-established banking group in Hong Kong. Due to the recent expansion, they are looking for a Customer Services Officer for their Phone Banking team.

About the role
Reporting to the service team manager, you are responsible for answering phone inquiries of bank products, providing after-sale support and immediate assistance for complaint cases over the phone. You will handle customer's enquiries / complaints via different channels (e.g. phone, internet, mailing etc) and assist customers in an efficient and courteous manner. You are also required to undertake ad-hoc duties requested by your direct manager.

About the person
To qualify, the successful individual must possess:

  • Secondary educated or above, with passes in HKCEE Chinese and English.
  • At least 2 years' relevant experience in customer service in banks (branch) or phone banking center is a must.
  • Excellent telephone manner and good customer service skills.
  • Strong in problem solving, people oriented and cheerful personality.
  • Good command of spoken Cantonese and English, Mandarin.
  • Proficient in English / Chinese input method and MS Office applications.

Click "Apply Now" to apply for this position or call Emily Leung at +852 3180 4913 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.



Name: Emily Leung
Telephone: +852 3180 4913

Apply Now