Date Posted: 12 Aug 2017
Employer Ref: BBBH6762_150189843169488
  • HKD20000.00 - HKD25000.00 Per Month
  • Entry Level
  • Retail Operations

Client Details

Our client is a leading British luxury fashion house. To cope with their business expansion, they are now looking for a Japanese speaking AND a Korean speaking candidate to join their Customer Service team.

Job Description:

  • Handle customer's enquiries and ensure the service is aligned with company's standard
  • Act as Brand Ambassador and encourage the customer to experience the style and quality of Brand products
  • Handle customer's complaints and feedback across all business channels (phone, email, live chat)
  • Using computer based and paper based system to record customer details accurately
  • Achieve call centre service level targets and contribute toward the efficient operations of the department


  • Diploma holder or above with minimum 2 years related experience in luxury retail or Customer Servicer industry
  • Proactive working attitude with strong customer-oriented mindset
  • Organised and detail minded
  • Excellent verbal Japanese OR Korean communication skills
  • Good written and verbal Chinese and English

Job offer

The firm is a modern, open-minded and encouraging luxury environment focused on brand excellence, and success. They offer the following to the successful candidate:

  • 1 year contract with chance to become a Permanent Headcount
  • International Luxury retail exposure
  • Dynamic Working Environment
  • Discretionary year-end bonus
  • Comprehensive medical scheme
  • 5-days work (Shift based 9am - 6pm, Monday to Sunday)

Click "Apply Now" to apply for this position or call Hiroshi Toyota at +852 3180 4963 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.


customer service, telecom, employee relations, customer complaint, handling, luxury, fashion, watches, jewelry, jewellery, dior, lvmh, loewe, celine, prada, kenzo, pucci, vuitton, gucci, Bottega, kerring, Japanese, korean, speaking,


Name: Hiroshi Toyota
Telephone: +852 3180 4963

Apply Now