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Customer Service Manager - FX/ Margin Call (HK$30K - $40K)

Job Title: Customer Service Manager - FX/ Margin Call (HK$30K - $40K)
Contract Type: Permanent
Location: Central
Industry: Financial Services
Reference: 57858_1721271021
Contact Name: Carmen Ng
Contact Email: carmen.ng@kos-intl.com

Job Description

Customer Service Manager - FX/ Margin Call

  • Experienced in handling margin call and FX trading
  • 5 days' work
  • Shift duties with allowance

Job description:

Our banking client is seeking a dedicated customer service professional to conduct inbound and outbound calls, manage customer requests, and resolve complaints to ensure customer satisfaction. The role involves delivering prompt, high-quality service and handling daily operations to meet service targets in compliance with bank policies and regulatory standards. Candidates should be willing to work on shifts as needed.


Requirements:

  • The ideal candidate will have a secondary or post-secondary education.
  • Must have HKSI Paper 1, 7, 8 certification.
  • Experience in customer service or live chat support, particularly in the banking or financial industry, is advantageous.
  • Excellent communication skills, and a strong compliance and customer service mindset.
  • They should be proactive, self-motivated, independent, and customer-centric, with a pleasant personality.
  • Proficiency in Microsoft Office applications.
  • Fluency in written and spoken Cantonese are required, while fluency in Putonghua and English is preferred.

Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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