Job Description
About the Client：
Our client is a prestigious hotel under the Macau Group, known for its luxurious accommodations and exceptional service standards. The hotel offers a unique experience to guests, combining elegance with modern amenities.
About the Role：
- Greet and assist guests upon arrival and departure, ensuring a warm welcome and a smooth check-in/check-out process.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Manage reservations and maintain accurate records in the hotel management system.
- Collaborate with other departments to ensure guest satisfaction and seamless service delivery.
- Provide information about hotel services, local attractions, and events to enhance the guest experience.
- Assist in maintaining the front desk area, ensuring it is organized and presentable at all times.
The Successful Applicant：
- Previous experience in a front desk or customer service role in the hospitality industry is preferred.
- Excellent communication skills in Cantonese and English; proficiency in Mandarin is a plus.
- Strong interpersonal skills with a friendly and professional demeanor.
- Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail.
- Proficient in using hotel management software and Microsoft Office applications.
- A positive attitude and a commitment to providing outstanding guest service.
Click "Apply Now" to apply for this position or call Manson Lee at +852 3180 4912 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
