(Regional) Assistant CRM Manager - Luxury Fashion
Job Title: | (Regional) Assistant CRM Manager - Luxury Fashion |
Contract Type: | Permanent |
Location: | Tsim Sha Tsui, Yau Tsim Mong District |
Industry: | Sales & Marketing |
Reference: | 58147_1721984853 |
Contact Name: | Alice Lam |
Contact Email: |
Job Description
Responsibilities:
- Assist in developing and implementing CRM strategies to cultivate and maintain customer relationships.
- Analyze customer data and market trends to identify opportunities for enhancing customer engagement and retention.
- Collaborate with the marketing and retail teams to create targeted campaigns and promotions based on customer segmentation and preferences.
- Manage the CRM system and ensure accurate and timely capture of customer information.
- Monitor and report on key CRM metrics to measure the effectiveness of initiatives and identify areas for improvement.
- Work closely with the sales team and HQ to align CRM initiatives with business objectives and sales targets.
- Provide support in training and educating staff on CRM best practices and procedures.
Requirements:
- Bachelor's degree in Marketing, Business Administration or related field.
- Proven experience in CRM, preferably in a retail or luxury fashion environment.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills.
- Familiarity with CRM software and proficiency in Microsoft Office Suite.
- Ability to multitask and work effectively in a fast-paced, dynamic environment.
- Fluency in English and Mandarin is preferred.
Click "Apply Now" to apply for this position or call Alice Lam at +852 3180 4957 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
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