Job Description
Customer Service Manager - FX/ Margin Call
- Experienced in handling margin call and FX trading
- 5 days' work
- Shift duties with allowance
Job description:
Our banking client is seeking a dedicated customer service professional to conduct inbound and outbound calls, manage customer requests, and resolve complaints to ensure customer satisfaction. The role involves delivering prompt, high-quality service and handling daily operations to meet service targets in compliance with bank policies and regulatory standards. Candidates should be willing to work on shifts as needed.
Requirements:
- The ideal candidate will have a secondary or post-secondary education.
- Must have HKSI Paper 1, 7, 8 certification.
- Experience in customer service or live chat support, particularly in the banking or financial industry, is advantageous.
- Excellent communication skills, and a strong compliance and customer service mindset.
- They should be proactive, self-motivated, independent, and customer-centric, with a pleasant personality.
- Proficiency in Microsoft Office applications.
- Fluency in written and spoken Cantonese are required, while fluency in Putonghua and English is preferred.
Click "Apply Now" to apply for this position or call Carmen Ng at +852 3180 4923 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.
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