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Customer Service Officer (Office/Service Center) (Up to 30K)

Job Title: Customer Service Officer (Office/Service Center) (Up to 30K)
Contract Type: Permanent
Location: Hong Kong
Industry: CS and Telemarketing
Reference: 55552_1724742505
Contact Name: Andy Lo
Contact Email: andy.lo@kos-intl.com

Job Description

About Our Client

Our client is a local conglomerate who has stable development across Hong Kong and the Greater Bay Area. They are recently hiring an additional (Senior) Customer Service officer to join their Service Center and support the CS via phone and email.


Responsibility

  • Handle incoming customer service phone calls with professionalism and efficiency.
  • Respond to customer service emails clearly and professionally.
  • Inform both prospective and existing customers about our company services, memberships, procedures, policies, and promotions.
  • Research and resolve customer complaints or issues following company policies and procedures.
  • Follow up on customer questions, complaints, and issues through outbound calls.
  • Optional: Represent the company at trade shows as a company representative.
  • Provide general office support as needed.


Requirements:

  • Higher Diploma/Associated Degree or above in any discipline
  • Minimum of 2 years of experience in customer service
  • Strong understanding of company policies and procedures.
  • Proficient written communication skills to respond to customer emails professionally and clearly.
  • Good teamwork and able to contribute to a positive team environment, and support team goals and objectives.
  • Exceptional customer service skills, communication skills and interpersonal skills
  • Good command of written and spoken English and Chinese. Knowledge of Mandarin is definitely an advantage



Click "Apply Now" to apply for this position or call Andy Lo at +852 3180 4937 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.

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